Terms of service
Terms of Service
Terms of Service
This website is operated by South Tail. Throughout the site, the terms “we”, “us” and “our” refer to South Tail.
By visiting our website or purchasing from us, you agree to the following Terms of Service.
Products
South Tail sells pet products, including pet harnesses, leashes, collars and related accessories.
We make every effort to display product colours, sizes and details as accurately as possible. However, colours may appear slightly different depending on your device screen.
Customers are responsible for selecting the correct product size. Please check the size guide carefully before purchasing.
Orders
When you place an order, you agree that all information provided is accurate and complete.
We reserve the right to refuse or cancel an order if:
- payment is not authorised;
- the product is unavailable;
- there is an error in pricing or product information;
- we suspect fraudulent or unauthorised activity.
If your order is cancelled after payment, we will issue a refund.
Pricing
All prices are listed in Australian Dollars AUD unless stated otherwise.
Prices may change without notice.
Product use and pet safety
Our products are designed for normal pet walking, training and daily use. Customers are responsible for supervising their pets when using any product purchased from South Tail.
Please regularly check products for wear and tear. Do not use damaged products, as this may affect safety.
South Tail is not responsible for damage or injury caused by misuse, incorrect sizing, lack of supervision, chewing, excessive force, or failure to inspect the product before use.
Shipping
Shipping times are estimates only and may vary due to courier delays, public holidays, weather, customs, or other circumstances outside our control.
Returns and refunds
Returns and refunds are handled according to our Return and Refund Policy.
Nothing in these Terms of Service excludes your rights under Australian Consumer Law.
Website content
All content on this website, including images, text, logos, product descriptions and branding, belongs to South Tail unless otherwise stated.
You may not copy, reproduce, distribute or use our content without written permission.
Limitation of liability
To the maximum extent permitted by law, South Tail is not liable for indirect, incidental or consequential losses arising from the use of our website or products.
This does not limit any rights you may have under Australian Consumer Law.
Changes to these terms
We may update these Terms of Service from time to time. Updates will be posted on this page.