Shipping policy
Shipping Policy
Shipping Policy
South Tail currently ships within Australia.
Processing time
Orders are usually processed within 1–2 days.
Orders are not usually processed on weekends or public holidays.
During busy periods, processing times may be slightly longer.
Shipping time
Estimated delivery times within Australia:
- Metro areas: approximately 2–7 business days
- Regional areas: approximately 5–10 business days
- Remote areas: delivery times may vary
Delivery times are estimates only and may be affected by Australia Post, courier delays, weather, public holidays or other external factors.
Shipping cost
Shipping costs will be calculated at checkout based on your order and delivery location.
We may offer free shipping promotions from time to time.
Order tracking
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Incorrect shipping address
Please ensure your shipping address is correct before placing your order.
South Tail is not responsible for parcels delivered to an incorrect address provided by the customer. If your order is returned to us due to an incorrect address, additional shipping fees may apply.
Lost or delayed parcels
If your parcel is delayed or appears lost, please contact us at:
Email: info.cozipet@gmail.com
We will do our best to assist you with the courier investigation.